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Support and Maintenance Services
JIT’s key customers are leaders in the fields of Telecommunication, Banking, Public Sector, Insurance etc., with high levels of expectations and demanding the best of services. JIT professional services team is trained to meet these requirement and operates in close cooperation with the Systems, Networking, Marketing and Solutions Divisions of the company to provide best services for the customer.

JIT provides support for mission critical applications by locating dedicated support teams on-site or off-site. These teams engage in support activity, with dedicated software product engineers, offering L1 & L2 assistance with application customization and implementation of application software modules.

JIT hardware engineering staff is fully geared to provide installation and maintenance services for all hardware equipment with minimum down-time and 24 x 7 online, on-site assistance.

The Maintenance System is structured and planned to approach the assurance of quality of products and services, provided to customers of JIT and is based on the ISO standard and guidelines for the IT services companies.

 
Service Offerings
  • Local Technology partner to world-class solution providers
  • Help Desk Support services through web based Help Desk System
  • Stringent Service Level Agreements (SLAs) to meet customer requirements
  • On-site/Off-site support
  • Critical spares buffer at customer site
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  • Financial Services Industry Event
  • Event for Financial Services Industry on latest developments in storage optimization...