Customer Services Audit partners with Just In Time Group

  • Unveils Snapshotz Online the world’s first holistic self-assessment and benchmarking tool for contact centres

Just In Time Group (JIT) recently announced its partnership with Customer Services Audit with their Snapshotz Online tool, which is a web based assessment and benchmarking tool used by over 2,000 companies, in over 30 countries worldwide.

It is a multifaceted time and cost saving tool available for the first time to the customer service industry. Customer Services Audit is the developer of the Snapshotz program, and a company with over 20 years of intensive experience in the customer service arena.

Snapshotz can be used by; managers of contact or call centres/service centres/business centres, team leaders, quality control, marketing and product managers, business process improvement managers, senior management, governing bodies, HR managers, management consultants, entrepreneurs, recruitment consultants and students.

Customer Services Audit Managing Director Deepak Selvaratnam said: “I foresee that Sri Lanka is hungry to enhance their customer service to cater to the growing market needs, as customer engagement requirements today have changed, and tools such as Snapshotz Online together with solid support, is what is required to meet these needs and challenges.”

JIT Head of Sales Piumika Ranasinghe said: “It is the service provided that differentiates one organisation from another in any market, where products and pricing stand on par. This tool with its proven track record has given us the confidence that it will assist our customers in achieving this differentiation with their service. At JIT, we have an experienced team of industry professionals who comprehend the value of leveraging customer service as a strategic tool and who treat customers as Partners for the Future.”

The assessment covers 700+ scientific measurement points, divided over 8 main sections and 29 sub sections. These include corporate objectives, business processes, customer relationship management, health and safety and staff wellbeing, contact centre structure, operational metrics, training, internal communications, recruitment, career development and remuneration. The full assessment will take 3-7 hours to complete and preparatory time based on availability of information and resource. However, for organisations that perhaps time or resource is limited, a customised assessment can be done – with the highest priority and taking less time to complete. Furthermore, purchasing and providing of the support to complete the assessment, is available online or on-site through certified partners.

Snapshotz online also gives you the flexibility to complete the assessment over a period of eight weeks, once you register to start the online assessment. The benchmarking report enables managers to compare current performance against their competitors and other business segments, boards and governing organisations in both the private and public sector to understand current service delivery status and make informed investment decisions.

Offered in conjunction with tailored consultancy and training it can be a powerful tool for commercial and public sector organisations to: Fast forward their customer experience journey; Roadmap and benchmark their customer service delivery program against global best practice; Engage their team; Increase management productivity and knowledge and Drive revenue and reduce costs.

Snapshotz Online tools’ design is especially to assess, baseline and continuously measure overall performance of customer service. The aim being – to help organisations realise their commercial objectives by offering unparalleled customer service.

JIT is looking forward to working with Customer Service Audit’s Snapshotz Online team, helping our customers and similarly our stakeholders at large achieve their goals through offering even higher levels of customer service experience.

Just In Time Group (JIT), a veteran in the local ICT arena with a history spanning 21 years as a leading ICT Systems and Solutions Integrator to the country. JIT listing in the latest edition of the APAC CIO Outlook magazine’s Top 25 Govt. and Public Sector Technology Providers 2017 and as the only Sri Lankan company featured and recognised in the magazine’s annual listing of the Top 25 Government and Public Sector Technology Providers 2017. JIT, a wholly Sri Lankan company, And their key strengths are focused on; systems integration, Software Solutions, Network and Infrastructure, Hardware, Mobility, Outsourcing IT Professionals, Professional Services, information security services, Maintenance and Support Services, etc.

Protect industrial systems from cyber threats

Cyber security takes on many fronts and forms, and a seldom discussed topic is the aspect of Industrial Cyber Security, which rarely presents adequate data to objectively evaluate risks. Global research shows that nearly one out of every three industrial manufacturing sites is now connected to the public internet, and 75% of these sites have legacy operating systems that provide archaic security systems. Nearly half these sites have no virus protection making them easy prey for cyber infiltrations.

Speaking to the Daily FT, Senior Director ICS of Bayshore Networks, Vincent Turmel, says that industrial cyber-attacks are common place in both developed and emerging economies, but very little data is available on what really happens as victims are not talking due to the bad publicity and impact on corporate image. With new cyber security events taking place every week, awareness and education is growing rapidly he avers, adding that being prepared for any outcome is critical.

“Governments in general are becoming more sensitive about safeguarding critical infrastructure systems, and that’s wide ranging because it includes water, transportation and power generation, which is vital for economies. In the west, they also list critical industries which are essential and it’s not limited to military and basic utilities and thereby enforce protection measures. We live in a world where if you don’t know about it then it’s probably ok not to do it, but as long as you know about a possible threat then you need to do something about it, otherwise you are guilty of negligence and you need to plan for it,” states Turmel.

Speaking further, Turmel adds that particularly with legacy systems it is difficult to place a finger on or measure the exact extent of a threat and the resultant impact in the event of a cyber attack on industrial systems. That also makes it difficult at times to ascertain the level of preparation required. One of the common misconceptions that industries have is that ‘they are not connected’ and therefore we have little or no risk of cyber threats. Also, the question ‘who would want to attack us, as we only manufacture a harmless product’, and focus attention merely on safeguarding computers, data and software systems. This was true ten years ago, Turmel states, adding that many companies have been surprised to find a number of connections do exist to IT systems from the floor. Some companies employ third-party contractors to manage these systems that can pose a security risk.

Whilst Sri Lanka largely employs manual systems at present, there is a visible shift taking place towards modern digital systems which are always connected. “In the industrial world, when you put in a piece of equipment you expect it to last at least 20 years. But 20 years ago, the internet was still in its infancy, so what will happen 20 years from now? The machines we put in today will run and they will be connected with billions of rupees in investments. You need to do all you can to keep these systems and machinery running safe without disruption. The disruption risk is really far bigger than the cost of replacing anything. As we automate we need to ensure we do it right. In Sri Lanka, you have a better chance of being there as you are now putting in place and investing in new systems. In the more developed world they are upgrading systems, so it’s a different challenge, but something that must be considered for both consumer and industrial safety,” he says.

Turmel was in Sri Lanka to meet with select customers in Colombo to apprise them on the latest trends and developments in the sphere of Industrial Cyber Security. Bayshore Networks Inc is a strategic partner of Just In Time Group (JIT), a veteran in the local ICT arena with a history spanning 21 years as a leading ICT Systems and Solutions Integrator to the country. JIT was recently listed in the latest edition of the APAC CIO Outlook magazine’s Top 25 Govt. and Public Sector Technology Providers 2017 and as the only Sri Lankan company to be featured and recognised in the magazine’s annual listing of the Top 25 Government and Public Sector Technology Providers 2017.

JIT’s key strengths are focused on; systems integration, Software Solutions, Network and Infrastructure, Hardware, Mobility, Outsourcing IT Professionals, Professional Services, information security services, Maintenance and Support Services etc. Bayshore Networks is a leading provider of cyber protection for industrial infrastructure based in the US. Having focused on North American markets at the outset, the company now has expanded its reach to the Middle East and Asia working hand-in-hand with local partners.

Industrial Cyber Security requires more awareness and attention, and there is a lot of work to be done in that sphere as it lags far behind interest on general cyber security aspects. Turmel also explains that given today’s trends software and technologies that are considered high-end, which are often used by governments and security agencies, could end-up in the hands of teenagers six months down the line – as advanced software is fast becoming mainstream providing access to anyone.

The risk therefore becomes exponential with time. Whilst the level of threat maybe relatively less for countries like Sri Lanka in its present state, it will become a problem to everyone, and despite costs related to ensuring adequate security it is a question of safety and priorities.

“We are looking at systems with high values. Consider the cranes that operate around the harbour, what would happen if they are rendered inoperable for a day. Even a day’s loss is significant to the overall economy. Look at critical assets. For instance, an airport is full of such different and critical systems. With Industrial Cyber Security we are connected to physical systems; we are not looking at data on hard drives and computers. These extend to even household devices now with buzzwords such as IOT, IIOT and Industry 4.0. The whole world is connecting, and it is doing so to become more efficient, but it does also bring about increased risks as these physical systems are also becoming connected. We are dealing with the pumps and valves and anything that moves which could go wrong and hurt people, a company and industry and even an entire country or economy,” explains Turmel.

Just In Time Group partners Huawei on Enterprise Business

Jit Warnakulasuriya Chairman of JIT Group and Shunli Wang CEO of Huawei

Just In Time Group (JIT), a wholly Sri Lankan owned flagship ICT systems and solutions Company, announced and signed it’s partnership with Huawei, a leading ICT provider across Enterprise and Carrier Business Segments in Sri Lanka as a strategic partner at the recently concluded Infotel 2017 CXO event.

Infotel is Sri Lanka’s premier national ICT exposition and conference, organised and hosted by the Federation of Information Technology Industry Sri Lanka (FITIS). Inaugurated in 1992, FITIS and INFOTEL celebrating their 25th anniversary this year as the biggest and most prestigious ICT exhibition in Sri Lanka and the whole of South Asia.

JIT and Huawei’s strategic partnership is committed to enabling the future of building a better connected Sri Lanka and thus demonstrating confidence in the Sri Lankan market. The synergy of this partnership will provide many benefits to the business landscape of Sri Lanka, and is committed to support and deliver towards the vision set by the Ministry of Telecommunication and Digital Infrastructure of a digitally empowered nation.

JIT is proud of its progression and along with our strategic principals, we are committed to creating a brighter future for Sri Lanka – paving the way for further success”,We are very optimistic and foresees much synergy and contribution towards the Government’s vision and are elated at this strategic union with a reputed technology giant like Huawei shared Jit Warnkulasuriya, Chairman Just In Time Group. Through this union, we envision implementing new solutions and techniques for digitally transforming the functionality of Govt. and Public sector’

Shunli Wang CEO of Huawei Sri Lanka said, “We are indeed delighted to partner with JIT offering the very best innovative solutions in making Sri Lanka a digitally empowered nation. Huawei enterprise provides a broad range of innovative ICT infrastructure products and solutions for vertical industry and enterprise customers worldwide and we are keen to provide our enterprise solutions to Sri Lanka”.

Huawei has been committed to fully leveraging the power of cloud computing, Software-Defined Networking (SDN), Big Data, and the Internet of Things (IoT) to build an open, flexible, resilient, and secure platform, and foster a collaborative and win-win ecosystem in which all players can thrive and prosper. Currently, a total of 197 of Fortune Globe 500, including 45 of the top 100, have chosen Huawei as their partner in digital transformation.

This two decade success with our longstanding customers, strategic principals and committed employees have been the catalyst for JIT’s success and bringing many landmark projects with cutting edge technology to the country and making Sri Lanka’s mark in the global ICT map.

JIT’s key strengths are focused on; systems integration, Software Solutions, Network and Infrastructure, Hardware, Mobility, Outsourcing IT Professionals, Professional Services, information security services, Maintenance and Support Services etc.

JIT and Huawei collectively, fully support the vision of the Sri Lankan Government, for a holistic and empowered Digital Sri Lanka.

Just In Time Group CSR Practices Recognized at Asia Pacific HRM Congress Awards

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For Just In Time Group, this CSR award and recognition is an unexpected honour and acknowledgement of their CSR efforts and practices implemented. The award winning CSR project for JIT came into play with JIT’s 20 year anniversary milestone and to commemorate this achievement, the company launched its ‘Today a Reader – Tomorrow a Leader’ – 20 Reading Corners Project’ as part of their CSR initiative in 2016.

The objective of this CSR project is to launch 20 mini libraries/Reading corners for children’s homes and orphanages that are conducive to encourage children into the wonderful habit of reading.

Working to create a better future every day for our country’s children is a cause JIT is passionate about. ‘We want to inculcate and encourage the habit of reading for children across the island, thereby playing our part in shaping well rounded individuals for the future. We are thrilled that our commitment to being a responsible corporate citizen has been recognized by this award” shared, JIT Group Manager of PR and Corporate Communications, Dhanya Gunawardana.

According to the Asia Pacific HRM Congress – the organizers of the event, the objective of the awards is to promote sustainable corporate responsibility and investment in the social development within the company and for their stakeholders at large. The award was conferred for JIT based on their commitment to the society and also on the originality of the work.

‘Today a Reader-Tomorrow a Leader’ 20 Reading Corner Project initiative coomenced in 2016. JIT’s CSR Reading Corner program – project idea emerged from the JIT workforce, to create a development initiative for children in need to commemorate the company’s 20th anniversary. This idea then transpired into the Reading Corner initiative- to improve the current reading resources and spaces at orphanages and schools in need across Sri Lanka.

AtJIT, Corporate Social Responsibility (CSR) is more than an obligated social responsibility. JIT’s CSR plan was created by understanding the nature of corporate social responsibility needs of our stakeholders at large and aligning to the company’s strategy and vision in order to reach our overall goal and objective collectively.

The aim of this assessment was to evaluate JIT’s current awareness to align business strategies towards achieving a long term value creation through systematic sustainability. JIT’s team for this assessment covered a cross sectional team representing; PR and Communications, Legal, HR, Engineering, Secretarial, Marketing and Managerial – which led to a shared transparent view of the organization and therefore an effective assessment of the CSR stage that JIT required to strategize to enhance their way forward.

CSR isn’t just marketing ploy – JIT’s CSR initiatives has enhanced the company’s business endeavours and staff mind-set by the tangible benefits that has come about as a result.

The CSIC was also endorsed by the Minister of Telecommunication and Digital Infrastructure Harin Fernando as an ideal learning centre which would benefit youth and students through excursions and get to witness the innovations of a global ICT company.

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Digital Transformation, is it just a Buzzword ???

(Writer – Charith Peiris, Business Development Manager, Just In Time Group)

The term “Digital Transformation” is everywhere you look today. It is becoming so frequent, it sounds like business hype or jargon with little practical application.

But here’s how you can know that digital transformation is more than just hype:(these numbers come from a Wikibon article):

  • In 2015, the private-cloud and public-cloud markets together were valued at about
  • $32 billion.
  • By 2020, those markets are projected to grow to about $100 billion.
  • During the same period, spending on traditional IT infrastructure hardware and software is expected to decrease by about $200 billion.

So enterprises are expected to increasingly bet on clouds to do what their current traditional infrastructures are doing—but they want greater innovation, agility, and adaptability from these environments. They expect the cloud to lay the foundation on which they will build their digital strategies.

While the past cannot predict the future, those companies that go for digital transformation have a good chance of achieving what they set out to do.

So, what is Digital Transformation, anyway ???

It can be tricky to pin down a definition of digital transformation because the term is everywhere. Based on my experience, digital transformation is not about digital reality – it’s about the impact of a Digital reality on real world business.

When businesses and the way they operate shift from their traditional mode of operation and management to the modern and technology oriented ways of operation, the transitions is referred to as Digital Transformation or disruption. As change is the only constant – digital transformation has become vital for all businesses, small, medium or large. Be it retail, logistics, software, or healthcare, digital disruptions are ever-present. Delivering a good digital business experience to customers and employees requires the use of new innovative business applications.

While this definition is clear, you can understand Digital Transformation more thoroughly by considering some examples of digitally transformed (or transforming) companies;

  • A 56 year old bank in Sri Lanka introduced cutting edge technology which will enable them to deliver a new level of service to its customers, whilst revolutionising the banking sector. The bank selected the most advanced technology to implement the digitalisation process, due to its scalability and capability for future expansion.
  • Top fashion retailer exploring opportunity in augmented reality at the point of sales to unlock a range of options. It’s a good way to enhance the in-store experience and appeal to younger, connected generation.
  • As an initiative for digital healthcare industry, few privately owned hospitals are now facing these digital challengers and work to reconfigure its IT systems in order to control cost, increase access and improve quality of care. To meet the substantial expectations from the consumers who are looking for digital healthcare services, providers are rethinking the services they offer, focusing on wellness and outcomes rather than service volumes consumed. For this shift to succeed, hospitals must adopt both technology and process improvements that focus on quality, efficiency and convenience.

For any business organization a successful digital transformation depends on, digital maturity and a current organization culture which cannot be compromised on such as; Customer Demands, Process Orientation and Innovation in Business.

Business Transformation is the real change that is causing a storm in the business world. Its impact is felt not only in operations but also in industry structures and also at all levels in the organization. Business leaders and CIOs are coming forward to ensure that digital transformation coupled with innovation is driving business and bringing in productive changes and delivering value.

Organizations that execute on Digital Transformation strategies could have an important competitive edge. Act on a Digital strategy and your enterprise could be in the top 15% of businesses that achieve Digital Transformation benefits ahead of the curve. Expertise has a front-row seat to the technology industry. Today, enterprises should be able to and moving towards delivering custom applications at the speed of ideas that are seeded. This is the only way to stay current and ahead in competition. Additionally, reducing operational costs and enhancing customer experience is the fundamental of digital transformation.

Every aspect of a business is being redesigned by digital transformation as digital technology’s evolution is exploding globally. I believe that for a successful digital transformation, it requires; focused teamwork, thoughtful & detailed planning, and collaboration of every department. Business Transformation is the real and this change is causing a storm in the business world, with its impact effecting all operations, industries at every level of an organization. This is why globally; business leaders are working towards ensuring that digital transformation is coupled with innovation to drive business to deliver value, which we at JIT is committed towards.

Just In Time Group, a wholly Sri Lankan Company has been a key partner and implementer of several cutting edge mission critical ICT projects in the country over the last two decades. With the dawn of 2016, Just In Time Group completed a two decade (20 years) mammoth journey in the ICT arena of Sri Lanka. This growth throughout the years is a vital milestone with their longstanding strategic partnerships with principals, customers and employees.

Follow us on FB and LinkedIn for more regular updates from Just In Time Group.

References:

Just In Time Group featured among APAC’s Top 25 Gov. & Public Sector Technology Providers 2017

 

APAC CIO outlook magazine published from the hub of technology – Silicon Valley, USA and is a leading IT magazine designed to connect stakeholders within and across the enterprise IT community of APAC countries, with an aim to provide a knowledge share platform for CIOs, CTOs and other senior level IT industry decision makers along with CXOs to share their insights and advice with IT community of APAC countries.

Just In Time Group (JIT) is indeed proud of its achievement of being listed in the latest edition of the magazine and as the only Sri Lankan company to be featured and recognized in the APAC CIO outlook Magazine’s annual listing of the Top 25 Government & Public Sector Technology Providers 2017. This prestigious recognition for JIT is an echo of the commitment of the JIT Team’s efforts of delivering innovative solutions and service excellence, as a leader in systems and solutions integration in Sri Lanka – with a special mention to JIT’s ability to manage any customer challenge and achieve 100% User Acceptance Test (UAT) sign offs.

The APAC CIO Outlook editorial research team analyzed over 400+ companies who provide Gov. & Public Sector Technology solutions to shortlist the Top 25 companies in the Government & Public Sector Technology Providers 2017 – and companies who are at the forefront of tackling customer challenges. This edition of the APAC CIO Outlook magazine featured the top solution and service providers offering tech¬nologies and services in the government space – showcasing extensive business knowledge and innovative strategies combined with talent base across locations.

Governments and Public sectors are no longer like before, as now their horizon¬tal extent has multiplied unequivo¬cally and so has their dependence onto newer technologies to tread these new hori¬zons. As the new world is inundated by concerns such as; security threats, population proliferation and depleting resources, it will come to play that government agencies will become and must transition into major users of the newest disruptions that is hitting technology landscape.

JIT’s featured article on APAC CIO outlook Magazine, ‘Bringing Agility in the Workflow of Government Agencies’ shared that, “Technology has painted a new reality for the market today: a reality governed by the adage ‘deliver more for less’. To adjust to this new reality the Government and public sector have been heavily infusing leading edge technology to meet their core business needs. Helping them seamlessly adapt to the change, is the Colombo-based company, Just in Time Group (JIT). JIT’s flexible and cost-effective solutions have regularly elevated the success graph of its niche customer base. Telecommunication and Digital infrastructure has been identified as two of the key areas that would define the future of Sri Lanka and JIT is committed to support and partner the Government’s digitalization vision whilst harnessing it’s success and
expertise towards the ICT imprint of the country.

In its two decade journey, JIT has rapidly evolved from a four-member team to an employee group of over 200. From selling Compaq computers to being a full-fledged system integrator, JIT has emerged as a pioneer in the Sri Lankan technology-scape providing Information and Communications Technology (ICT) solutions ranging from systems integration to Geographical Information Systems (GIS). “With over two decades of project experience of successfully delivering complex IT projects, we have a team of well experienced, multi-skilled certified professionals specializing in solution design and systems integration,”
says Jit Warnakulasuriya, Founder & Chairman of JIT.

Delivering solutions of national importance, JIT was instrumental in deploying the electronic fund settlement system called Real Time Gross Settlement System (RTGS) bringing Sri Lanka up to international banking standards. JIT’s team also assisted the Peoples Bank, a state-owned bank in Sri Lanka in implementing a robust ATM switch with ATOS Worldline. The offering helped them to overcome the challenge of connecting two different core banking solutions. This solution crafted a product that could communicate via ATMs and then later powered it to new core-banking and digital platforms. The firm as the local technology partner also supported the deployment of the Central switch system with its principal FIS to connect all the ATMs of the country which is known as the common card and payments switch. This is a landmark project for the financial landscape as the only common switch for the country and has successfully gone live giving birth to Sri Lanka’s largest common ATM network. connecting over 2500 ATMs.

Furthermore, JIT with its expertise in Geographical Information Systems (GIS) technology provides solutions and expertconsultancy that helps clients to analyse data from a geographical perspective to enhance the effectiveness of their planning as well as make more informed and accurate decisions. GIS drives the Public & Government sectors digitalization process asfoundation platform. JIT with its tie up with Esri (acronym for Environmental Systems Research Institute – USA) who is considered the global technology leader in GIS as well as in Sri Lanka, remains the only fully equipped & supported GIS technology provider in Sri Lanka. All of Sri Lanka’s authoritative Mapping up to date is done on the platform
provided by JIT.

Being a visionary, Warnakulasuriya understands the importance of partnering with other market giants in the same space. ‘Our success has always been our strength in relationships with our stakeholders be it customers or principals, on which we place great emphasis remarked Warnakulasuriya. To this end, the company has collaborated with some of the prominent market leaders such
as Gemalto, IBM, FIS, Silverlake, DELLEMC, Netcracker and CGI to name a few. Moreover, JIT’s associations have helped them address the core pain points of customers and then usher appropriate remedies for the same.In the years ahead, JIT envisions implementing new solutions and techniques for digitally transforming the functionality of Govt & Public sector.

JIT surpassed their mammoth Two Decade landmark in the ICT landscape of Sri Lanka, as a leading ICT Systems and Solutions Integrator to the country. This two decade success with their longstanding customers, strategic principals and committed employees have been the catalyst for JIT’s success and brining many landmark projects with cutting edge technology to the country and making Sri Lanka’s mark in the global ICT map.

Just in Time Group recognized at Asia’s Best Employer Brand Awards 2017

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At the recently concluded Sri Lanka Best Employer Awards, Just In Time Group (JIT) walked away with the award for the ‘Best HR Event of the Year’ for its inaugural long service awards, that honoured and recognized their long standing employees by celebrating their dedication, commitment and loyalty.

Commencing operations with modest beginnings 20 years ago, Just In Time Group is proud of its position as a leading ICT systems and solutions provider in Sri Lanka to a niche market and has today grown to unparalleled success cementing its position.

It is indeed apt that upon reaching a 20-year milestone that the employees who contributed to this success be felicitated for their service and commitment. The inaugural Just In Time Group Long Service Awards, was held to honour and appreciate their longstanding employees for their continued dedication, commitment and loyalty towards making Just In Time Group the success that it is today. The Long Service Awards was launched to recognize staff who has served the company for over five years and upto 20 years. It is noteworthy to mention that over 70 percent of staff have completed five years or more at JIT.

JIT’s Legal and Human Resources Head Sherene Goonetileke said: “We are extremely pleased to be named as the winner of the Best HR Event of the Year Award’ for 2016. Throughout our journey, through the many ups and downs our staff have been resilient in the face of change – be it in the company or in the field of ICT and have adapted remarkably and been the backbone of our successes. We believe we can never suffice in our efforts to recognize our staff for their commitment to our organization and through these awards we wanted to validate their efforts and dedication.”

JIT was also a recipient of the ‘Sri Lanka Best Employer Awards for the second year in succession. This event was held recently at Taj Samudra,Colombo and the event was organised by the World HRD Congress. The award for JIT was for it’s human resource practices of creating innovation at the work place.Sri Lanka’s Best Employer Brand Awards features top organizations from Sri Lanka, who are exemplary in HR and who use marketing communications effectively for human resources development. Some of the key criterion that the organizations were assessed on were; translating and combining vision and  action with HR strategy andbuilding line to mesh HR Strategy with business and cultivating competencies for the future to enable building the organization to be future-ready.

JIT is a company that believes in consistent improvement in HR policy and inculcating values of a social employer with a complete holistic approach. Creating a continuous dynamic place of work that adapts to change to keep the approach current and progressive can be a daunting task in this current fast track world, which puts JIT above the rest.

The ‘no holds barred’ all or nothing attitude is a motto at JIT that is practiced daily.Empowering the people to reach their goals successfully and that of the organization is the key fundamental that JIT foresees as the cornerstone of the  company’s continuous growth and future business sustainability.

Digital Transformation, is it just a ‘Buzzword’?

(Writer – Charith Peiris, Business Development Manager, Just In Time Group)

The term “Digital Transformation” is everywhere you look today. It is becoming so frequent, it sounds like business hype or jargon with little practical application.

But here’s how you can know that digital transformation is more than just hype:(these numbers come from a Wikibon article):

  • In 2015, the private-cloud and public-cloud markets together were valued at about
  • $32 billion.
  • By 2020, those markets are projected to grow to about $100 billion.
  • During the same period, spending on traditional IT infrastructure hardware and software is expected to decrease by about $200 billion.

So enterprises are expected to increasingly bet on clouds to do what their current traditional infrastructures are doing—but they want greater innovation, agility, and adaptability from these environments. They expect the cloud to lay the foundation on which they will build their digital strategies.

While the past cannot predict the future, those companies that go for digital transformation have a good chance of achieving what they set out to do.

So, what is Digital Transformation, anyway ???

It can be tricky to pin down a definition of digital transformation because the term is everywhere. Based on my experience, digital transformation is not about digital reality – it’s about the impact of a Digital reality on real world business.

When businesses and the way they operate shift from their traditional mode of operation and management to the modern and technology oriented ways of operation, the transitions is referred to as Digital Transformation or disruption. As change is the only constant – digital transformation has become vital for all businesses, small, medium or large. Be it retail, logistics, software, or healthcare, digital disruptions are ever-present. Delivering a good digital business experience to customers and employees requires the use of new innovative business applications.

While this definition is clear, you can understand Digital Transformation more thoroughly by considering some examples of digitally transformed (or transforming) companies;

  • A 56 year old bank in Sri Lanka introduced cutting edge technology which will enable them to deliver a new level of service to its customers, whilst revolutionising the banking sector. The bank selected the most advanced technology to implement the digitalisation process, due to its scalability and capability for future expansion.
  • Top fashion retailer exploring opportunity in augmented reality at the point of sales to unlock a range of options. It’s a good way to enhance the in-store experience and appeal to younger, connected generation.
  • As an initiative for digital healthcare industry, few privately owned hospitals are now facing these digital challengers and work to reconfigure its IT systems in order to control cost, increase access and improve quality of care. To meet the substantial expectations from the consumers who are looking for digital healthcare services, providers are rethinking the services they offer, focusing on wellness and outcomes rather than service volumes consumed. For this shift to succeed, hospitals must adopt both technology and process improvements that focus on quality, efficiency and convenience.

For any business organization a successful digital transformation depends on, digital maturity and a current organization culture which cannot be compromised on such as; Customer Demands, Process Orientation and Innovation in Business.

Business Transformation is the real change that is causing a storm in the business world. Its impact is felt not only in operations but also in industry structures and also at all levels in the organization. Business leaders and CIOs are coming forward to ensure that digital transformation coupled with innovation is driving business and bringing in productive changes and delivering value.

Organizations that execute on Digital Transformation strategies could have an important competitive edge. Act on a Digital strategy and your enterprise could be in the top 15% of businesses that achieve Digital Transformation benefits ahead of the curve. Expertise has a front-row seat to the technology industry. Today, enterprises should be able to and moving towards delivering custom applications at the speed of ideas that are seeded. This is the only way to stay current and ahead in competition. Additionally, reducing operational costs and enhancing customer experience is the fundamental of digital transformation.

Every aspect of a business is being redesigned by digital transformation as digital technology’s evolution is exploding globally. I believe that for a successful digital transformation, it requires; focused teamwork, thoughtful & detailed planning, and collaboration of every department. Business Transformation is the real and this change is causing a storm in the business world, with its impact effecting all operations, industries at every level of an organization. This is why globally; business leaders are working towards ensuring that digital transformation is coupled with innovation to drive business to deliver value, which we at JIT is committed towards.

Just In Time Group, a wholly Sri Lankan Company has been a key partner and implementer of several cutting edge mission critical ICT projects in the country over the last two decades. With the dawn of 2016, Just In Time Group completed a two decade (20 years) mammoth journey in the ICT arena of Sri Lanka. This growth throughout the years is a vital milestone with their longstanding strategic partnerships with principals, customers and employees.

Follow us on FB and LinkedIn for more regular updates from Just In Time Group.

References:

Huawei join hands with Just in Time Group for CSR in Deniyaya

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Huawei, a leading global information and communications technology (ICT) company joined hands once again with Just In Time Group (JIT) a Sri Lankan owned ICT Systems Integration Company to initiate a Corporate Social Responsibility (CSR) activity in Deniyaya.

Affected children from Deniyaya received donations of school bags, each containing educational appliances necessary for their study needs, which would help them continue with their schooling. The CSR event was patronized by Prime Minister, Ranil Wickremesinghe, Minister of Law and Order and Southern Development, Sagala Ratnayaka, Huawei Sri Lanka CEO Shunli Wang and other dignitaries.

Deniyaya was reported to have encountered massive landslides and persistent rains, especially in the area of Morawaka Kanda, which had resulted in a number of deaths and displaced residents. School children were affected due to this epidemic.

In light of these events, requests from benefactors which included Huawei and JIT decided to come forward and assist flood affected students with their education. School children had their books and educational material destroyed as a result of these rains.

Previously, Huawei had also collaborated with JIT as strategic partners to work together in projects that were aimed towards supporting Sri Lanka’s ICT and digital economy. Many initiatives that Huawei had conducted in their quest to empower Sri Lanka’s futuristic goals through CSR, ‘Seeds for the Future’ was one such initiative which took place recently supporting and sponsoring young minds from state universities who were selected to travel to the Huawei Headquarters in Shenzhen, China on a study trip.

Commenting on the initiative that was taken by Huawei, Huawei Sri Lanka CEO Shunli Wang stated, “We were saddened to witness the recent epidemic which Sri Lanka had to endure recently. We identified with the areas that highlighted their need for assistance. Huawei decided to join hands with our strategic partners JIT and provide support to young school children who were especially affected by this issue.”

The purpose of this concept that was introduced to Sri Lanka was to enable opportunities for networking and the chance to connect with the rest of the world with the hope of exchanging latest technologies and best practices which would one day prove influential for Sri Lanka’s evolving digital landscape.

The CSIC was also endorsed by the Minister of Telecommunication and Digital Infrastructure Harin Fernando as an ideal learning centre which would benefit youth and students through excursions and get to witness the innovations of a global ICT company.

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Just In Time Group acclaimed for Best HR Event of the Year

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At the recently concluded Sri Lanka Best Employer Awards, Just In Time Group (JIT) walked away with the award for the ‘Best HR Event of the Year’ for its inaugural long service awards, that honoured and recognised their long standing employees by celebrating their – Dedication, Commitment and Loyalty.

Commencing operations with modest beginnings 20 years ago, Just In Time Group is proud of its position as a leading ICT systems and solutions provider in Sri Lanka to a niche market and has today grown to unparalleled success cementing its position.

It is indeed apt that upon reaching a 20-year milestone that the employees who contributed to this success be felicitated for their service and commitment. The inaugural Just In Time Group Long Service Awards, was held to honour and appreciate their longstanding employees for their continued dedication, commitment and loyalty towards making Just In Time Group the success that it is today. The Long Service Awards was launched to recognise staff who has served the company for over five years and up to 20 years. It is noteworthy to mention that over 70% of staff have completed five years or more at JIT.

JIT Head of Legal and Human Resources Sherene Goonetileke said: “We are extremely pleased to be named as the winner of the Best HR Event of the Year Award’ for 2016. Throughout our journey, through the many ups and downs our staff have been resilient in the face of change – be it in the company or in the field of ICT and have adapted remarkably and been the backbone of our successes. We believe we can never suffice in our efforts to recognise our staff for their commitment to our organisation and through these awards we wanted to validate their efforts and dedication.”

JIT was also a recipient of the ‘Sri Lanka Best Employer Awards for the second year in succession. This event was held on 13 July at Taj Samudra, Colombo and the event was organised by the World HRD Congress. The award for JIT was for its human resource practices of creating innovation at the work place. The Sri Lanka’s Best Employer Brand Awards features Top organisations from Sri Lanka, who are exemplary in HR and who use marketing communications effectively for Human Resources Development. Some of the key criteria that the organisations were assessed on were; Translating and Combining vision and action with HR Strategy, Building line to mesh HR Strategy with Business and Cultivating competencies for the future to enable building the organisation to be future-ready.

JIT is a company who believes in consistent improvement in HR policy and inculcating values of a social employer with a complete holistic approach. Creating a continuous dynamic place of work that adapts to change to keep the approach current and progressive can be a daunting task in this current fast track world, which puts JIT above the rest. The ‘no holds barred’ all or nothing attitude is a motto at JIT that is practiced daily. Empowering the people to reach their goals successfully and that of the organisation is the key fundamental that JIT’s foresees as the cornerstone of the company’s continuous growth and future business sustainability.

JIT surpasses their two decade landmark in the ICT landscape of Sri Lanka, as a leading ICT Systems and Solutions Integrator to the country. This two decade success with our longstanding customers, strategic principals and committed employees have been the catalyst for JIT’s success and brining many landmark projects with cutting edge technology to the country and making Sri Lanka’s mark in the global ICT map. JIT’s key strengths are focused on; systems integration, software solutions, network and infrastructure, hardware solution, mobility, outsourcing IT professionals, professional services, information security services, support and maintenance services, etc.