In commemoration of International Women’s Day 2022, Just In Time Group spoke to a few of our female employees from different departments, within the organization to find out their thoughts on what ’International Women’s Day’ means to them.

This is what they had to say…

The theme of 2022’s International Women’s Day is “#BreakTheBias: Imagine a gender-equal world.”

What does that phrase mean to you when it comes to your career?

Ruwini: “Gender-Equal World” sounds like a world that is peaceful, beautiful, prosperous, and a world where women do not have to worry about the breach of fundamental rights. A world where women can conquer anything without being discriminated.  

Dulanka: If you can do better in your career with your knowledge, hard work, and your experience, then gender doesn’t matter at all. I believe, women never expect gender equality, but they expect proper respect from everyone to build their confidence and career and therefore provide a maximum contribution towards the organization.

“There is no limit to what we, as women, can accomplish”

– Michelle Obama –

Samanmali: Considering the workplace, gender equality means to have equal opportunities, resources and rewards for both men and women alike. It also should address equal participation in the workforce and equity in leadership regardless of gender.

My job requires a lot of effort, responsibility and commitment and this is the same for all my colleagues who work with me regardless of their gender.


Which women support and inspire you on your career path? These examples can include leaders, celebrities, trailblazers, colleagues, family, etc.

Ruwini: Any woman who is determined, loyal, fearless, resilient, and has a beautiful heart would inspire me. It can be my mother, my boss or it can be the janitor who comes to clean my room.

I admire my beautiful mother, Anna Wintour – Editor in Chief Vogue. I love her courage and determination.

Here at JIT, it is definitely my boss, Sherene Goonetilleke, the COO of Just In Time Group. She is determined, very loyal, and has a beautiful heart.

Dulanka: It is difficult to mention only one as there are many women who supported and inspired me during my career.

For one, my mother supported and inspired me in every move throughout my life. She always guides me and shares good advice. I am happy to have my mother as my best friend who inspires me every day, every moment.

I have worked in many organizations for years, but I haven’t found such a supportive woman like Rajika Suriyapathirana in my career. She is the Head of Finance and Administration at JIT. She always shares her knowledge and experiences with the team to become a better version of ourselves.

She is an inspiration, especially when she helps us during our tough times.

“Every woman’s success should be an inspiration to another. We’re strongest when we cheer each other on”

 – Serena Williams –

Sammanmali: From my childhood, my grandmother was a huge inspiration to everything I do. She was a superwoman who always spread the “can do” attitude.

When considering my career path, I was self-inspired and self-directed.


What gender-specific challenges, stereotypes, or barriers have you had to overcome during your career?

Ruwini: We all face challenges in life. Challenges are there for both men and women. But what is most important is to uplift each other. Women should uplift each other. Sadly, this isn’t happening.

One of the biggest challenges I have seen is that women degrade other women. We will never be able to imagine a gender-equal world if women do not support each other. I think it’s time to break this cycle.

Dulanka: As long as a woman has mastered her line of work and has proven she is capable of her job, she can overcome all obstacles.


How do you think the mission of JIT ties into the theme of “#BreakTheBias: Imagine a gender-equal world” celebrated this International Women’s Day?

Ruwini: JIT has given many opportunities to women to be leaders, where we do not see any gender bias which is why I feel so at home. The only thing that I would encourage is that women should uplift each other. We should be women that fix other women’s crowns. Not the ones who break it.

Dulanka: The mission of JIT ties into the theme perfectly, as we can see women been represented in the senior management team and across department head positions. This shows equality given to women at JIT, with no bias, as well as respect for women’s ideas and decisions.

“Doubt is a killer. You just have to know who you are and what you stand for” 

– Jennifer Lopez

Sammanmali:  JIT is one of the leading ICT companies that could be considered as a role model for a gender-equal world as JIT always treats its employees well regardless of their gender. This doesn’t even come to question for me, as we are all one team and one family here.


JIT Group expands senior leadership team

Just In Time Group (JIT) announced two new appointments to its senior leadership team with great stride and abundance for future growth in the company and stakeholders.

Joining as General Manager – Delivery and Services, Raj Alagendran is a multi-faceted, manager who has proven expertise of consistently and successfully delivering large scale projects, working at multi nationals all over the globe. Raj brings with him 30 years of hands-on experience in building and operating global shared services. He has managed projects in a number of professional areas like engineering and education. American Express, International Baccalaureate and Alstom are a few examples of companies that he has been a part of and consequentially brought them immense success. Alagendran holds an Executive MBA from the Sydney Business School at the University of Wollongong Australia. He also holds a Bachelor of commerce from the University of New South Wales in the field of International Finance.

“Team JIT is very pleased to welcome strong industry experts such as Damitha and Raj into our leadership team where their wealth of knowledge, extensive experience and insights will no doubt, add greater value to our Group and contribute to our sustained growth as an organisation,” said Chief Executive Officer Chrishan Mendis.

JIT commenced operations in 1996 as a single entity in a 100sq ft. basement office – a journey which started 23 years ago. Since its humble beginnings, JIT has grown from a team of four members to a group of 290 employees with varied Information and Communications Technology (ICT) offerings ranging from systems integration to Geographical Information Systems (GIS). Furthermore, JIT was the only local company recognised in the APAC CIO Outlook magazine’s Annual Top 25 Government and Public Sector Technology Providers for 2017. With over 23 years of excellence, JIT provides cutting-edge integrated solutions to telecommunications, government, health, defence, and financial sectors.Damitha Jayawardena with a career spanning over 16 years at JIT with vast experience in strategic sales will Head the Sales Team. He is promoted from the position of General Manager – Strategic Sales. He has been instrumental in crafting the customer’s requirements to achieve the overall business objective and this skill along with his immense experience at JIT and the IT industry as a whole is a catalyst for the tremendous growth JIT has seen over the last few years. He has a proven record of success and his accomplishments span the telco, banking and government sectors. His education is rooted at University of Colombo where he received a B.Sc. in Science and Business Management and an MBA in Marketing.

Analytics to streamline anti-money laundering

Analytics to streamline anti-money laundering

Risk professionals are always concerned about the known, unknown and unknowable across their firms – especially when it comes to money laundering activities within their firms. Money laundering – the process of hiding the illicit origin of money – has been on the rise for years.

If organisations fail to swiftly detect and curb money-laundering activities, its executives and board will risk negative publicity, reputation, along with aggressive fines and penalties. Over the past few years, numerous firms have been fined hundreds of millions – and in some cases, more than a billion dollars – over AML lapses, which excludes the remediation costs of increasing staff and hiring consulting firms to assist in the effort.

Identifying threats is getting harder. It requires increasingly sophisticated analytical tools and data visualisations that make it easier to identify and understand new and evolving threats.

In response to the growth in money laundering and terrorist financing activities worldwide, regulators have stepped up compliance mandates. Firms are quickly finding themselves under oversight scrutiny. Because of enhanced regulatory pressure to continuously evaluate the firm’s risks, identify emerging trends, report suspicious activity and expediently make changes, firms are seeking out new and aggressive approaches.

Today, it’s no longer enough to use standard technologies and controls and accept any undetected money laundering as part of doing business. Rather, regulators are requiring firms to be more proactive, innovative and thorough – for example, by using big data analytics and visualisations to uncover new and emerging risks. These technologies make it easier to pinpoint more indicators of risk – including indicators that may not have been visible before. They also eliminate guesswork and enable earlier detection.

But progress toward meeting these requirements is being hindered by many challenges. For example, data is typically scattered across different systems, with no sole source of truth readily available. This makes it difficult to analyse data using traditional AML tools; the process takes too much time and resources to get the job done. By the time anomalies indicating emerging risks are detected, damage has already been done.

In addition, risk managers typically rely on static spreadsheets and reporting, which aren’t designed to help people detect anomalies and quickly find “the needle in the haystack.” Plus, static reports and spreadsheets can’t be used to provide fast answers to the complex questions being raised by executives today.

To meet these demands, the AML industry has turned to analytical/statistical methodologies to improve monitoring programs by reducing false-positive alerts, increasing monitoring coverage, and reducing the rapidly escalating financial cost of maintaining an AML program.

Already struggling to control costs, firms are continuously scrutinising the economic cost to perform AML compliance. AML officers are judged not only on their ability to react to regulatory changes and quickly implement solutions, but also their accountability for AML program expenses. AML officers are increasingly required to play multiple roles, and it takes real leadership to balance and manage these expectations.

Segmentation is the logical first step.

A typical anti-money laundering (AML) transaction monitoring program has scenarios that monitor the customers and accounts that pose the most risk to the institution. The one-size-fits-all methodology isn’t very effective. That’s because customers transact differently based on many factors.

An effective AML transaction monitoring strategy begins with a sound foundation for monitoring customer activities − and a quality segmentation model provides just that foundation. Banks can begin with segmenting the customer base by analysing customer activity and risk characteristics.

Segmentation is the primary foundation for risk-based scenario threshold setting, and the quality of the segmentation model directly affects the transaction monitoring system’s ability to perform in an effective and efficient manner.

The SAS approach – The SAS approach to segmentation generally requires three primary activities:
1. Customer, account or external entity population segmentation (or a combination thereof).
2. Further refinement of individual segments into peer groups (only needed if anomaly detection will be performed).
3. Initial threshold setting (needed to assign the scenario threshold parameter values to use initially prior to the first scenario tuning and model verification project).

In addition, SAS adheres to the guiding principles of OCC 2011-12 when developing, implementing and validating segmentation and peer group models, including the process of initial threshold setting.

Clearly, financial institutions of all types and sizes need to beef up their BSA compliance efforts. The challenge is that high transaction volumes from online and mobile banking services give criminals considerable cover for money laundering schemes. Identifying a suspicious transaction is like finding a needle in a haystack.

Saying so, Chartis Research, a leading provider of research and analysis on the global market for Risk Technology has ranked SAS as the ‘Category Leaders’ for Anti-Money Laundering Solutions in the RiskTech Quadrant 2017.

The report states how SAS supports banks across a range of fraud and financial crime risks, via a comprehensive suite of solutions delivered through a global network of professional services and system integration partners. It also mentions the differentiating elements of SAS’s solution which include the significant investment in financial crime risk management that underpins it, and its enterprise approach as well as SAS’s data aggregation capabilities, combined with analytics and visualisation, to support a holistic view of financial crime risk management.

Rapidly increasing risk – combined with evolving government regulations – requires an advanced strategy when it comes to monitoring data for illicit activity. With SAS’s risk-based approach, firms can manage alerts easily, test scenarios and comply with industry regulations:

Get quick, accurate alerts: Know if suspicious activity is happening. Manage alerts from a centralised system, making it easier to preserve data security, minimise IT support costs and promote collaboration across the enterprise

Easily track flow of funds: Enables to see debits and credits, as well as variation in volume of funds between entities.

Be transparent. And compliant: Automatically monitor suspicious behavior, document the decision process and, if applicable, file pre-populated reports with the appropriate authorities.

Find the best scenario and take the best action: SAS high-performance visualisation tools significantly reduce the time required to analyse data, visualise patterns, hypothesise monitoring strategies and validate scenario deployments.

Instantly access the information you need: In an industry that moves fast, you don’t need complicated user interfaces slowing you down. SAS Anti-Money Laundering technology has an interface that’s designed to facilitate quick, accurate decisions – which means all the information you need is one or two clicks away.

SAS is Just In Time Group’s (JIT) strategic ICT Partner in Sri Lanka, who is dominant leader in ICT Systems and Solutions Integrator to the country. JIT’s 21+ Year success with their longstanding customers, strategic principals and committed employees have been the catalyst for JIT’s success and bringing many landmark projects with cutting edge technology to the country and making Sri Lanka’s mark in the global ICT map.

JIT’s key strengths are focused on systems integration, software solutions, network and infrastructure, hardware, mobility, outsourcing IT professionals, professional services, information security services, maintenance and support services, etc.

Just In Time Group holds JIT Solutions Day 2018

Just In Time Group holds JIT Solutions Day 2018

Just In Time Group (JIT) held its ‘JIT Solutions Day 2018’ invitee-only event exclusively for its customers last week, at Hilton Colombo.

The objective of this event was to introduce JIT’S proven solutions to its customers and strategic partners, by providing new technologies with valueadded information specific to each industry vertical.

The event was split into two segments: the morning session, themed ‘Tech Disruption’ and the afternoon session, themed ‘Tech Space’, both of which extensively served the purpose of conveying information and guidance to JIT’S customer base.

The morning session kicked off to a welcome speech by JIT Group CEO Chrishan Mendis, followed by the first topic of the day, ‘Continuous Disruption: Are You Ready?’, hosted by CA Technologies Chief Technology Officer Asia Pacific and Japan Stephen Miles, where he covered digital transformation challenges, creating an agile business, building better apps faster, making security a competitive advantage and modernising IT architectures. Gemalto Asia President and Government Business Unit and Singapore Country Head Teck Lee Tan took over the spotlight with a presentation on ‘Enabling a Trusted Digital Environment in Sri Lanka’.

‘Next Generation Businesses Powered By APIS’ was the following topic covered by Axiata Group Chief Information Officer Anthony Rodrigo. He distinguished that “practically every industry has been or will be disrupted” and spoke on the disruption of both the banking and telco industries.

He stressed on the importance of application programming interfaces (APIS) in disruption of technology and unveiled a case study on how telcos are transforming the businesses with APIS. “An API is a very useful mechanism that allows two pieces of software to exchange messages or data in a standard format. Thus, it becomes an instrument to search for new revenue streams, open the doors to talent or automate processes in an innovative way.”

Concluding the energetic ‘ice breaker session’, Infosec Regional APJ and Risk Advocate RSA Ramon Karingal presented on ‘Are You Ready With Data Privacy?’, where he covered the risk challenge, regulatory burden, ‘what’s needed to close the gap’, a strategy to manage data privacy and the proven path to take command of risk, followed by datawerks CTO and Founder Tony Andris presenting on ‘Draining The Data Swamp’, where Andris discussed the evolution of modern data architecture, the end of data duplication, ‘Data lakes = data swamps’, Internet of things (IOT) and m2m, resulting in massive data sets and real-time enablement being key. The event moved on to a live discussion, which was moderated by Daily FT Editor Nisthar Cassim, which was on ‘Regulatory Economy Vs Disruptive Economy’, which closed the morning session.

The afternoon session, ‘Tech Space’ was entertained by technical sessions designed with six track sessions covering banking, telco, enterprise, security, government and emerging technology.

Ending the afternoon session, the evening was concluded with a cocktail evening to connect, network and celebrate with JIT Group’s stakeholders and customers.

‘Today a Reader – Tomorrow a Leader’ by Just In Time Group

Just In Time Group (JIT), the leading ICT Systems and Solutions Provider, commemorated their 20 years in business by launching its 20 Reading Corners Project – ‘Today a Reader – Tomorrow a Leader’, under its CSR initiative.

This project, which commenced late 2016, was an idea that emerged from the JIT workforce, to create this overall development initiative for children in children’s homes to commemorate the company’s 20th anniversary. The staff of JIT thought it would be fitting to do something sustainable and long lasting such as inculcating and promoting the habit of reading in children – our future generation rather than a celebration for the company’s 20th anniversary. This idea then transpired into the Reading Corner initiative – to develop and improve the current reading resources and spaces at children’s homes and schools in need across Sri Lanka. 20 Reading Corners Project became the commemoration of JIT’s 20-year anniversary.

Today, 20 Reading Corners Later, (the 20th having been completed this April) children’s homes and under privileged rural schools across Sri Lanka who didn’t have adequate reading resources and a conducive space – will now have access to a selected and requested range of literature at their very own special “Reading Corner”. This is thanks to the Reading Corner project spearheaded by JIT and their CSR Team, with the continuous support of the JIT Staff. The sustainability of this project was aimed at creating the right reading space conducive to inspire children to read further and develop the benefits of what books have to offer.

This is the key objective, which will create continuous value and sustainability for the project. The JIT staff gets involved from the point of selecting the homes, ascertaining their need, selecting the books, identifying the space for the reading corner to everything that goes into making that space a Reading Corner equipped with furniture, age appropriate books interior layout, stationery, etc.

“Working to create a better future every day for our country’s children is a cause JIT is passionate about. We want to inculcate and encourage the habit of reading for children across the island, thereby playing our part in shaping well rounded individuals for the future,” shared, JIT Group Manager of PR and Corporate Communications Dhanya Gunawardana.

“Thank you so much for your contribution by arranging this special and lovely Reading Corner for the Girls at St John’s Girls Home. It was so good to see the children enjoying reading and making use of the place so much..” as testified by Sister Chandrani Peiris from St John’s Girls Home, Moratuwa which was a recipient of one of the Reading Corners.

JIT was honoured that it’s CSR efforts were validated by Asia Pacific HRM Congress in 2017 by receiving the award for ‘Best CSR Practices’ in the ICT sector at the Asia Pacific HRM Congress Awards 2017 held in Bangalore, India. According to the Asia Pacific HRM Congress – the organisers of the event, the objective of the awards is to promote sustainable corporate responsibility and investment in the social development within the company and for their stakeholders at large. The award was conferred for JIT based on their commitment to the society and on the originality of the work.

For JIT, this CSR award and recognition was an unexpected honour and acknowledgement of their CSR efforts and practices implemented. “This award validated JIT’s efforts in making a difference in the lives of these children and was extremely humbled by this recognition. Whether it is our commitment to diversity, our support for future generations who need to be empowered – our steadfast approach to ethics and governance, our care for the environment in which we live, the entire JIT team has embraced CSR as the transformation that is needed to be accountable as a business leader for the future,” commented Gunawardana.

At the opening of JIT’s 20th and final Reading Corner project, at to Eventide Salvation Army Girls Home, Captain Manjula, Head Matron shared that, “It is a peaceful and fun reading space where the girls now can use their free time meaningfully. We actually wanted to create a library space for the girls, so this came as a blessing in disguise. They can now choose the books to read or re-read and call it their own. We are truly grateful for this reading corner along with all the girls.”

Furthermore JIT validated their efforts towards transformative CSR and to enter into the age of responsibility, by becoming the first corporate in Sri Lanka to be assessed with the ‘Transformative CSR 2.0 Assessment Tool’ which is an internationally recognised diagnostic tool for CSR. A team of members from CSR Sri Lanka conducted a workshop for Just In Time Group, to assess their current operations against systematic sustainability benchmarks. Just In time Group was the first corporate in Sri Lanka to use the internationally recognised diagnostic tool CSR 2.0; demonstrating their investment towards transformative CSR and to enter into the age of responsibility.

The aim of this assessment was to evaluate JIT’s current awareness to align business strategies towards achieving a long-term value creation through systematic sustainability.

EQUIIS and Just In Time Group Announce Partnership to Bring Secure Enterprise Communications to Sri Lanka

EQUIIS Technologies Switzerland AG, a leader in secure mobile communications for the enterprise, is delighted to announce its strategic partnership with Just In Time Group (JIT), a wholly owned Sri Lankan flagship ICT systems and solutions company. JIT is a leading ICT Systems and Solutions Integrator and has been a strategic front-runner championing the concept of ‘Integrated Solutions’ in Sri Lanka’s ICT sector.

EQUIIS announce new partnership with Just In Time Group (PRNewsfoto/EQUIIS)

(Photo: https://mma.prnewswire.com/media/653728/EQUIIS_Just_in_Time_Group.jpg )

Following on from EQUIIS’ recent partnership with Mobility MEA and BlackBerry, this alliance with JIT once again reinforces the importance of secure communications and EQUIIS’ position as market leader. With the JIT Group’s extensive knowledge of targeting the Financial, Telecommunications, Government and Commercial sectors, this new partnership will allow EQUIIS to further develop relationships in new regions with a globally recognised partner.

EQUIIS is continuing to expand its reach with best of breed service providers and our new partnership with Just In Time Group is an important strategic milestone in this region. We are excited to introduce EQUIIS into Sri Lanka with the assistance of JIT, enabling them to cater to the many security challenges within the region, said Derek Roga, CEO at EQUIIS Technologies Switzerland AG. We have a strong pipeline and are very much looking forward to developing more opportunities in the near future which act as the starting point for a very successful year at EQUIIS.

EQUIIS is a very welcome addition to JIT. They bring with them a great understanding of technology on secure mobile communication. This partnership will strengthen our team further, and better enable us to provide cutting edge technology solutions to our customers. We are fortunate and pleased to have such a dynamic technology partner, such as EQUIIS, partner with us, said Piumika Ranasinghe – Head of Sales at JIT.

To find out more about the EQUIIS and Just In Time Group Partnership, or for a free trial of the EQUIIS Secure Collaboration solution, contact our sales team on contact@equiis.com .


EQUIIS Technologies Switzerland AG was founded by a group of mobile and encryption entrepreneurs and pioneers with a shared history working with some of the world’s largest enterprises and telecommunication operators. We share a vision of bringing to market a cohesive, purpose built end to end secure enterprise communications platform with proven encryption technologies. EQUIIS is headquartered in Zurich, Switzerland, for more information visit http://www.equiis.com.

About Just In Time Group

JIT is a veteran in the local ICT arena with a history spanning 21 years as a leading ICT Systems and Solutions Integrator to the country. JIT was recently listed in the latest edition of the APAC CIO Outlook magazine’s Top 25 Govt. and Public Sector Technology Providers 2017. JIT was the only Sri Lankan company featured and recognised in the magazine’s annual listing of the Top 25 Government and Public Sector Technology Providers for 2017.

JIT’s key strengths are focused on systems integration, software solutions, network and infrastructure, hardware, mobility, outsourcing IT professionals, professional services, information security services, maintenance and support services, etc.

For more information visit https://www.jithpl.com.

FSS forms strategic alliance with Just in Time Group to expand Sri Lanka footprint

Financial Software Systems (FSS), a global leader in payments technology and transaction processing, announced a strategic partnership with Just In Time Group (JIT), a systems integrator with over two decades of experience, to expand its market footprint in Sri Lanka. As part of the partnership, JIT would provide regional banking know-how, system integration skills, post-sales support and overall project coordination for successful implementation of FSS products. This would enable banks and payment service providers to rapidly bring innovative payment solutions to the market.

Sri Lanka, a fast-developing economy in the Asian region, is poised for rapid growth in digital payments. With strong economic growth, broadening Internet and smart phone usage, and a growing digitally savvy population, banks are rapidly embracing digitalisation to capitalise on the demand momentum. Financial institutions, across the board, are modernising their payments infrastructure to improve revenue outcomes, leverage efficiency, and maintain the highest standards of security and service for customers.

FSS offers an integrated portfolio of digital payments solutions that can be deployed in-house, hosted on FSSNeT (FSS private data centre) or on a public cloud. As part of its go-to-market strategy, FSS and JIT would bring a range of innovative products to customers in Sri Lanka.  This includes Issuance – (Card Management, Instant Electronic PIN, Toggle – a card control mobile application), Acquiring (Internet Payment Gateway), Digital Security (3D Secure and Token Vault) Smart Back-Office (ATM Monitoring and Reconciliation) Digital Banking (Mobile Banking, QR Codes) to the Sri Lankan market.

Commenting on the partnership, President Software Products Suresh Rajagopalan stated; “We are excited to be working with JIT, as it provides us a stronger footing in the market. Financial institutions and payment service providers on the digital transformation path are increasingly investing in building lean, agile infrastructure to improve response time to the market and deliver differentiated offerings. FSS’ end-to-end expertise in digital payments combined with JIT’s integration experience and round-the-clock, on-demand support will deliver compelling value for financial institutions and their customers.”

Speaking on the partnership, JIT Head of Sales Piumika Ranasinghe stated, “JIT is glad to partner with FSS, the leading Payment Systems Company in India. Combined with JIT’s reach, the partnership would bring best of breed products and services to the market. FSS Digital Banking solutions are a perfect fit for banks who want to transition to New Age Banking. JIT’s expertise in Project Management and post-sales support would further enhance this partnership.”

Recently, FSS and JIT organised Payment Focus@Sri Lanka, an event focused on the future of digital payments and products and platforms banks could deploy to capitalise on unfolding opportunities in the Sri Lanka payments domain.  The attendees included 10 of the leading Banks in Sri Lanka as well as speakers from LankaPay and FSS.

FSS has spearheaded the growth of retail and wholesale payments globally through a rich portfolio of payments products and services. The rapidly growing FSS customer base includes 100 leading banks as well as some of the world’s largest processors and retailers. In India, FSS customer portfolio comprises 35 plus leading public and private sector banks.

JIT is a veteran in the local ICT arena, with a history spanning 21 years as a leading ICT Systems and Solutions Integrator in the country. JIT was also recently listed in the APAC CIO Outlook magazine’s Top 25 Govt. and Public-Sector Technology Providers 2017. JIT was the only Sri Lankan company featured and recognised in the magazine’s annual listing of the Top 25 Government and Public-Sector Technology Providers for 2017.

Blockchain Technology Lanka and NEM Malaysia give insights into blockchain for enterprises

Newly set up Blockchain Technology Lanka Ltd., a subsidiary of Just In Time Holdings Ltd., recently held a forum on ‘Blockchain for Enterprises’ in association with NEM Malaysia, a fully functioning blockchain built for enterprise use.

NEM Blockchain is a platform that allows any business application to enjoy fundamental blockchain benefits along with additional enterprise features to manage identity, assets, notarisation, cryptocurrency, ownership records etc. NEM Malaysia is a fully owned subsidiary of NEM.io Foundation Ltd.

At the forum Xarcade and NEM Business Development co-founder and CEO Otto Bon Nostitz and NEM Technical Trainer Anthony Law shared new insights to blockchain.

They said that the blockchain is a shared digital ledger. It contains a constantly updated list of transactions. It is maintained by a public peer-to-peer network. Members of the network verify every new transaction made using consensus technology. This creates a unique and permanent audit trail of transactions made, and ensures no single point of failure, and no way to doctor the transactions recorded. Blockchain increases trust, as an immutable record is reliable and trustworthy, as a record cannot be tampered. It limits risk, as transparent records prevent tampering, fraud or cybercrime. Furthermore it is a distributed ledger without a central point of failure. It reduces cost, as an autonomous system without middlemen reduces overhead. It saves time, as transactions are quicker without middlemen. It also increases security since each transaction is securely encrypted.

NEM is more than just a cryptocurrency or a new altcoin. It is an entirely new platform built on the revolutionary blockchain technology, re-imagining from scratch the ideal blockchain. NEM does not only allow for standard peer-to-peer value transfer transactions, but instead does much more: store data, make transactions, prove identity, timestamp documents and create arbitrary digital assets. Advantages of NEM includes 100% new code: fast, secure, robust and enterprise-ready.

Using secure cryptography, NEM can be used for a wider variety of applications across many industries, including the financial industry, government, logistics and the medical industry. The NEM platform is a highly available system that any business, government, or individual can make use to shorten the design lifecycle and help reduce their cost of operations.

NEM.io Foundation’s sole purchase is to education and promote the use of the NEM Blockchain technology platform, on an international scale to all industries and institutions.

NEM origins
Planning for the NEM project started in January 2014 and was launched in March 2015. What is unique is that the NEM platform is built by professional developers in a spirit of open source and open access, and it is a 100% new code from scratch.

NEM Blockchain’s out of the box features allow multi-sig for account security, create assets that act as tradable tokens representing items of value, namespaces to differentiate companies within the blockchain, and messages to be sent together transaction (as labels).

NEM Model network (public and private chain) has easy to use universal APIs, nodes are cheap to implement, enables fast and cheap transactions and provides open-sourced wallets for IOS, Android and Desktop.

NEM Blockchain technology has the potential to change the way every industry manages its information and data. The Foundation details the opportunities in every industry to effectively store transaction, customer and supplier data in a transparency immutable ledger. NEM Blockchain for Governments enables State organisations across the globe to explore the use of blockchain technology to improve operations. The ability to record transactions on distributed ledgers offers new approaches to governments to improve transparency, prevent fraud, and establish trust. The Foundation is working with Governments to further the spread the use of NEM Blockchain Technology.

NEM is also working with academia as educational institutions can utilise the blockchain to store data around assessments, degrees and transcripts, as well as a verification of knowledge transfer between parties. The Foundation helps institutions to adopt NEM technology so they can enjoy the benefits of Blockchain technology.

NEM Venture Fund is worth $5 million, and is aimed at incubating and nurturing young start-ups to develop enterprise blockchain solutions on the NEM blockchain platform.

Blockchain Technologies Lanka breaks new ground
In partnership with NEM, Blockchain Technologies Lanka (BTL) will offer education, consultancy, applications, solutions and security for enterprises.

BTL was set up to adapt, expand and promote the benefits of blockchain technology to make Sri Lanka a blockchain hub.

BTL Director Gobinath Nadarajan said Blockchain provides “trust” by being a decentralised public ledger.

Hailing from Malaysia, Nadarajan is a crypto and blockchain expert and has 18 years of immense experience in the information technology and communication technology fields. He worked at both Ericsson and Huawei in the respective headquarters and held a number of interesting roles, including being responsible for $1 billion in sales for the South-east Asian region.

For the last 2 years, Nadarajan has been focusing on a full-time basis in the new technology areas called crypto and blockchain. He speaks in numerous countries educating in this new field. Nadarajan holds an engineering degree from the UK, an MBA from Australia, and is a Chartered Engineer with IET UK.

Nadarajan said education and awareness is the key to increase knowledge on blockchain and fintech solutions and adoptability, and hence BTL will offer in-house training, blockchain and fintech certification programs, and knowledge sharing. BTL plans to hold a Blockchain Global conference in Colombo in June as well.

As part of its consultancy and advisory services, BTL will offer support for organisations, regulators and governments that are interested in developing blockchain solutions. This will be via carrying out due diligence, developing framework for organisations to follow, developing white paper, guidelines, identifying key solutions, support in negotiations, and providing ongoing advisory and support.

The advantage of BTL is that it provides an “end-to-end” blockchain solutions to any organisation though global and in-house experts. BTL solutions includes platforms, smart contract development, loyalty programs, government solutions, databases, banking and fintech solutions, remittance services, development of tokens and notarising contracts.

Since security is a key aspect of blockchain and fintech, BTL will offer expertise on anti-pushing, smart contract audit and review, monitoring and support token sales, treat modelling, business logic flaw testing, vulnerability management and bug fixing, classification and reporting, infrastructure assessment and unusual tests.

Customer Services Audit partners with Just In Time Group

  • Unveils Snapshotz Online the world’s first holistic self-assessment and benchmarking tool for contact centres

Just In Time Group (JIT) recently announced its partnership with Customer Services Audit with their Snapshotz Online tool, which is a web based assessment and benchmarking tool used by over 2,000 companies, in over 30 countries worldwide.

It is a multifaceted time and cost saving tool available for the first time to the customer service industry. Customer Services Audit is the developer of the Snapshotz program, and a company with over 20 years of intensive experience in the customer service arena.

Snapshotz can be used by; managers of contact or call centres/service centres/business centres, team leaders, quality control, marketing and product managers, business process improvement managers, senior management, governing bodies, HR managers, management consultants, entrepreneurs, recruitment consultants and students.

Customer Services Audit Managing Director Deepak Selvaratnam said: “I foresee that Sri Lanka is hungry to enhance their customer service to cater to the growing market needs, as customer engagement requirements today have changed, and tools such as Snapshotz Online together with solid support, is what is required to meet these needs and challenges.”

JIT Head of Sales Piumika Ranasinghe said: “It is the service provided that differentiates one organisation from another in any market, where products and pricing stand on par. This tool with its proven track record has given us the confidence that it will assist our customers in achieving this differentiation with their service. At JIT, we have an experienced team of industry professionals who comprehend the value of leveraging customer service as a strategic tool and who treat customers as Partners for the Future.”

The assessment covers 700+ scientific measurement points, divided over 8 main sections and 29 sub sections. These include corporate objectives, business processes, customer relationship management, health and safety and staff wellbeing, contact centre structure, operational metrics, training, internal communications, recruitment, career development and remuneration. The full assessment will take 3-7 hours to complete and preparatory time based on availability of information and resource. However, for organisations that perhaps time or resource is limited, a customised assessment can be done – with the highest priority and taking less time to complete. Furthermore, purchasing and providing of the support to complete the assessment, is available online or on-site through certified partners.

Snapshotz online also gives you the flexibility to complete the assessment over a period of eight weeks, once you register to start the online assessment. The benchmarking report enables managers to compare current performance against their competitors and other business segments, boards and governing organisations in both the private and public sector to understand current service delivery status and make informed investment decisions.

Offered in conjunction with tailored consultancy and training it can be a powerful tool for commercial and public sector organisations to: Fast forward their customer experience journey; Roadmap and benchmark their customer service delivery program against global best practice; Engage their team; Increase management productivity and knowledge and Drive revenue and reduce costs.

Snapshotz Online tools’ design is especially to assess, baseline and continuously measure overall performance of customer service. The aim being – to help organisations realise their commercial objectives by offering unparalleled customer service.

JIT is looking forward to working with Customer Service Audit’s Snapshotz Online team, helping our customers and similarly our stakeholders at large achieve their goals through offering even higher levels of customer service experience.

Just In Time Group (JIT), a veteran in the local ICT arena with a history spanning 21 years as a leading ICT Systems and Solutions Integrator to the country. JIT listing in the latest edition of the APAC CIO Outlook magazine’s Top 25 Govt. and Public Sector Technology Providers 2017 and as the only Sri Lankan company featured and recognised in the magazine’s annual listing of the Top 25 Government and Public Sector Technology Providers 2017. JIT, a wholly Sri Lankan company, And their key strengths are focused on; systems integration, Software Solutions, Network and Infrastructure, Hardware, Mobility, Outsourcing IT Professionals, Professional Services, information security services, Maintenance and Support Services, etc.

Protect industrial systems from cyber threats

Cyber security takes on many fronts and forms, and a seldom discussed topic is the aspect of Industrial Cyber Security, which rarely presents adequate data to objectively evaluate risks. Global research shows that nearly one out of every three industrial manufacturing sites is now connected to the public internet, and 75% of these sites have legacy operating systems that provide archaic security systems. Nearly half these sites have no virus protection making them easy prey for cyber infiltrations.

Speaking to the Daily FT, Senior Director ICS of Bayshore Networks, Vincent Turmel, says that industrial cyber-attacks are common place in both developed and emerging economies, but very little data is available on what really happens as victims are not talking due to the bad publicity and impact on corporate image. With new cyber security events taking place every week, awareness and education is growing rapidly he avers, adding that being prepared for any outcome is critical.

“Governments in general are becoming more sensitive about safeguarding critical infrastructure systems, and that’s wide ranging because it includes water, transportation and power generation, which is vital for economies. In the west, they also list critical industries which are essential and it’s not limited to military and basic utilities and thereby enforce protection measures. We live in a world where if you don’t know about it then it’s probably ok not to do it, but as long as you know about a possible threat then you need to do something about it, otherwise you are guilty of negligence and you need to plan for it,” states Turmel.

Speaking further, Turmel adds that particularly with legacy systems it is difficult to place a finger on or measure the exact extent of a threat and the resultant impact in the event of a cyber attack on industrial systems. That also makes it difficult at times to ascertain the level of preparation required. One of the common misconceptions that industries have is that ‘they are not connected’ and therefore we have little or no risk of cyber threats. Also, the question ‘who would want to attack us, as we only manufacture a harmless product’, and focus attention merely on safeguarding computers, data and software systems. This was true ten years ago, Turmel states, adding that many companies have been surprised to find a number of connections do exist to IT systems from the floor. Some companies employ third-party contractors to manage these systems that can pose a security risk.

Whilst Sri Lanka largely employs manual systems at present, there is a visible shift taking place towards modern digital systems which are always connected. “In the industrial world, when you put in a piece of equipment you expect it to last at least 20 years. But 20 years ago, the internet was still in its infancy, so what will happen 20 years from now? The machines we put in today will run and they will be connected with billions of rupees in investments. You need to do all you can to keep these systems and machinery running safe without disruption. The disruption risk is really far bigger than the cost of replacing anything. As we automate we need to ensure we do it right. In Sri Lanka, you have a better chance of being there as you are now putting in place and investing in new systems. In the more developed world they are upgrading systems, so it’s a different challenge, but something that must be considered for both consumer and industrial safety,” he says.

Turmel was in Sri Lanka to meet with select customers in Colombo to apprise them on the latest trends and developments in the sphere of Industrial Cyber Security. Bayshore Networks Inc is a strategic partner of Just In Time Group (JIT), a veteran in the local ICT arena with a history spanning 21 years as a leading ICT Systems and Solutions Integrator to the country. JIT was recently listed in the latest edition of the APAC CIO Outlook magazine’s Top 25 Govt. and Public Sector Technology Providers 2017 and as the only Sri Lankan company to be featured and recognised in the magazine’s annual listing of the Top 25 Government and Public Sector Technology Providers 2017.

JIT’s key strengths are focused on; systems integration, Software Solutions, Network and Infrastructure, Hardware, Mobility, Outsourcing IT Professionals, Professional Services, information security services, Maintenance and Support Services etc. Bayshore Networks is a leading provider of cyber protection for industrial infrastructure based in the US. Having focused on North American markets at the outset, the company now has expanded its reach to the Middle East and Asia working hand-in-hand with local partners.

Industrial Cyber Security requires more awareness and attention, and there is a lot of work to be done in that sphere as it lags far behind interest on general cyber security aspects. Turmel also explains that given today’s trends software and technologies that are considered high-end, which are often used by governments and security agencies, could end-up in the hands of teenagers six months down the line – as advanced software is fast becoming mainstream providing access to anyone.

The risk therefore becomes exponential with time. Whilst the level of threat maybe relatively less for countries like Sri Lanka in its present state, it will become a problem to everyone, and despite costs related to ensuring adequate security it is a question of safety and priorities.

“We are looking at systems with high values. Consider the cranes that operate around the harbour, what would happen if they are rendered inoperable for a day. Even a day’s loss is significant to the overall economy. Look at critical assets. For instance, an airport is full of such different and critical systems. With Industrial Cyber Security we are connected to physical systems; we are not looking at data on hard drives and computers. These extend to even household devices now with buzzwords such as IOT, IIOT and Industry 4.0. The whole world is connecting, and it is doing so to become more efficient, but it does also bring about increased risks as these physical systems are also becoming connected. We are dealing with the pumps and valves and anything that moves which could go wrong and hurt people, a company and industry and even an entire country or economy,” explains Turmel.